Refund policy

Returns and Refunds

We hope you love your Styled On You order. If you change your mind, you have the right to cancel and return eligible items in accordance with UK consumer law.

14-day cancellation period

You must tell us that you wish to cancel your order within 14 days of receiving it.

Email hello@styledonyou.co.uk and include:

• your order number
• your name
• the item or items you wish to return

Once you have notified us, you then have a further 14 days to return the goods.

Condition of returned items

You may handle or try on an item as you reasonably would in a shop to establish its nature, characteristics and fit.

Returned goods should be:

• unworn other than for reasonable fitting
• unwashed
• in their original condition
• free from marks, damage, odours or excessive handling

If an item has been handled beyond what is reasonably necessary to inspect it, we may make a deduction from the refund where permitted by law to reflect any reduction in value.

Made-to-order products

Styled On You operates on a made-to-order basis, meaning garments may be produced or finished after an order is placed.

Being made to order does not by itself remove your statutory cancellation rights. Unless a product has been personalised, customised specifically for you, or falls within another legal exemption, our normal cancellation and returns terms apply.

Return postage

For a normal change-of-mind return, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, contact us at hello@styledonyou.co.uk and we will arrange the appropriate remedy. You will not be required to bear return costs where the law requires us to cover them.

Refunds

Once your return has been received and checked, we will process any refund due using the original payment method.

Refunds will be made within the timescales required by UK consumer law.

Where you cancel an entire eligible order under your statutory cancellation rights, we will also refund the standard outbound delivery charge where required by law. Any additional amount paid for a more expensive delivery option does not have to be refunded.

If only part of an order is returned, the original delivery charge may not be refundable.

Faulty goods

Your rights in relation to faulty, damaged or misdescribed goods are separate from the 14-day change-of-mind right.

Nothing in this policy limits or excludes your statutory rights.

Cancellation notice

You can email the following information to hello@styledonyou.co.uk:

I give notice that I wish to cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Name:
Address:
Date:

Contact

Email: hello@styledonyou.co.uk